We have compiled answers to questions frequently asked by our customers. If you have a question not listed here, please feel free to contact us at 1-877-533-4420, 7 days a week, 24 hours a day

General Banking FAQs
Is First Priority Bank (“FPB”) a full service bank?
What products do you offer?
How do I open an account?
Where are your Branches Located and what are the Hours?
Does FPB have ATMs?
Are FPB deposits FDIC insured?
What is FPB’s routing number?
How can I change my address?
How do I make a wire transfer?
How do I make a stop-payment on a check?
When do deposited funds become available?
Is my information kept private? What about security?
How do I make a consumer complaint?

Debit Card FAQs

How do I report my debit card lost or stolen?
Where can I use my Debit Card?
Can I withdraw cash with my Debit Card?
Do you offer EMV or "Chip-Card" Debit Cards?

Online Banking FAQs

How do I get started with online banking?
How do I get my account balance on the internet?
What type of accounts can I view on the internet?
How do I pay my bills over the internet and what is the fee?
How many days’ notice do I need to schedule my bill to be paid on time via eBanking ?
When does the money come out of my account for a bill paid through the online bill payment system?

Login ID/Password

I have forgotten my login ID. What should I do?
I have forgotten my password. What should I do?
I have been locked out of the system due to entering the wrong login ID or password too many times. How do I unlock my account?
How can I change my password?
I’m having another problem logging in to eBanking.  What should I do?

 


General Banking FAQs
 



Q: Is First Priority Bank (“FPB”) a full service bank?

A: First Priority Bank (FPB) is a wholly-owned Pennsylvania state-chartered, FDIC insured subsidiary of First Priority Financial Corp. First Priority Bank is headquartered in Chester County with offices in the Berks, Bucks, & Montgomery County markets. FPB offers a full range of services to customers seeking unique solutions and personal attention to their banking and wealth management needs.            

 

Q: What products do you offer?

A: We have a full range of deposit and loan products for businesses and consumers. Our deposit products incorporate the features you want, are easy to understand and come with our signature unsurpassed personalized service. We listen to your needs, and help you analyze alternatives before we tailor a credit or loan product to your particular situation. Contact the closest office to find out more.

 

Q: How do I open an account?

A: Come visit us at one of our locations. We'll do the paperwork for you. To open an account, you’ll need photo identification, proof of a valid address, and your social security number (or TIN). We'll take care of the rest. In some circumstances, accounts may be opened online. Contact us for more information or if you have any questions.

 

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 Q: Where are your Branches Located and what are the Hours?

A: Please see the locations tab for a listing of our branches and branch hours.

 

Q: Does FPB have ATMs?

A: Currently we have 24 hour ATMs located at all of our branch locations with the exception of the Malvern branch.  We are also a member of the “All Points” system whereby you can use your ATM card at any ATM in the country.  There is never a charge from First Priority for using your Debit card, and some of our products even refund fees charged from other institutions for using their ATM.

 

Q: Are FPB deposits FDIC insured?

A: FPB deposit accounts are insured up to the maximum amount allowed under the FDIC’s general deposit rules per account holder.

 

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 Q: What is FPB’s routing number?

A: Our routing number is 031918899

 

Q: How can I change my address?

A: You can visit one of our branches, or feel free to contact your "personal banker" whose name appears in the top right hand corner of your monthly statement and he/she will assist you in how to make this change on our records.

 

Q: How do I make a wire transfer?

A: Stop by any of our branch offices for information on sending/receiving wire transfers or contact your “Personal Banker”.  You can also call us at 1-866-296-4372 for Information.

 

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 Q: How do I make a stop-payment on a check?

A: You can place a stop payment on a check via online banking, by visiting a branch Office, or by calling us at 1-866-296-4372.

 

Q: When do deposited funds become available?

A: Transactions made in our branch Offices before closing Monday through Friday (excluding holidays) will be processed the same business day. Transactions made at one of our ATMs before 3:00 p.m. on a normal business day will be processed the same business day. Transactions made after these times will be processed the following business day. For complete details of our Funds Availability Policy, please visit a branch Office or call us at 1-866-296-4372.

 

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 Q: Is my information kept private? What about security?

A: We’ve included an entire section of our website to help you understand how seriously we take protecting your information and securing our bank. Click here to view it now.

 Q: How do I make a consumer complaint?

A: Mistakes can happen, and when they do, we are committed to resolving things as quickly as possible.  If you have a complaint, please contact us by calling 866-372-8433 or by email at ibankhelp@fpbk.com.

 

Debit Card FAQ


Q: How do I report my debit card lost or stolen?

A: If you need to report your debit card lost or stolen during business hours, call your personal banker, your local branch or our main office at 610-280-7100. If you need to make a report outside of business hours, call 800.236.2442.

 

Q: Where can I use my Debit Card?

A: You may use your debit card anywhere MasterCard(TM) is accepted.

 

Q: Can I withdraw cash with my Debit Card?

A: Yes, you can withdraw cash from any First Priority ATM with no surcharge. Additionally, you can use any of more than 55,000 surcharge-free Allpoint (TM) ATMs and never worry about a surcharge. Find Allpoint(TM) ATMs here: http://www.allpointnetwork.com/locator.aspx

 

Q: Do you offer EMV or "Chip-Card" Debit Cards?

A: Yes, all First Priority debit cards have been updated to EMV compatible cards, and can be used at any merchant or POS location that accepts EMV transactions.

 

Online Banking FAQ


Q: How do I get started with online banking?

A: Our state-of-the-art Internet Banking and Bill Pay services offer you the ability to do your banking when you want to, and where it’s convenient. Our Personal Internet Banking is simple to use and allows you access to manage your accounts, transfer funds and view reporting about your banking relationship from your PC --- all at no charge to you. Bill Pay is available and allows you to pay anyone without writing a check or using your credit cards.

Our Business Internet Banking provides big-bank sophisticated Cash Management services along with exceptional personalized service from your Relationship Manager. This service allows you to initiate payroll and other ACH's, view detailed account information and MORE. Let us show you how your small business can utilize Cash Management services as efficiently as larger companies.

 

Q: How do I get my account balance on the internet?

A: You can view your account information on all of your personal accounts by enrolling in online banking.

 

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 Q: What type of accounts can I view on the internet?

A: As a customer with an active savings or checking account, you can view your account information on all of your personal accounts, including checking, savings, money market, CDs, IRAs, mortgage, home equity, personal loans and credit lines.

 

Q: How do I pay my bills over the internet and what is the fee?

A: You can pay your bills online by using our FREE online bill payment through online banking.

 

 

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 Q: How many days’ notice do I need to schedule my bill to be paid on time via eBanking?

A: Payment instructions must be provided at least five (5) business days prior to the scheduled payment date.

 

Q: When does the money come out of my account for a bill paid through the online bill payment system?

A: When you schedule a payment through online banking, you authorize us to immediately withdrawal the necessary funds from your designated checking account. To ensure payment on or before the due date, you should schedule a payment at least five (5) business days prior to the payment due date. This service is not recommended for payment of tax, borough, or county bills.

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Login ID/Password


Q:  I have forgotten my login ID. What should I do?

A: If you haven't used our eBanking in some time or have forgotten your Login ID, we need you to visit your local Branch for assistance or call us at 1-866-372-8433

 

Q:  I have forgotten my password. What should I do?

A: If you haven't used online banking in a while or have forgotten it, you can reset your password online by clicking on the "Forgot your password?" link above the "Log in" button on the login screen on eBanking, or contact your local Branch for assistance or call us at 1-866-372-8433 and we will reset it.

 

Q:  I have been locked out of the system due to entering the wrong login ID or password too many times. How do I unlock my account?

A: If you have locked your account due to several unsuccessful login attempts, we can help. For your security you are required to contact your local Branch for assistance or call us at 1-866-372-8433, and we can reset your password and/or unlock your online account.

 

Q:  How can I change my password?

A: Once you have successfully logged into personal online or mobile banking, you may change your password under Settings > Security Preferences. You may also select the "Forgot your password" link above the "Log in" button on fpbk.com/online or in the mobile app, contact  your local Branch for assistance or call us at 1-866-372-8433 and we will be happy to assist you.

 

Q:  I’m having another problem logging in to eBanking.  What should I do?

A: We’re here to help.   You can contact your Personal Banker or  your local Branch for assistance or call us at 1-866-372-8433 and we will be happy to help you get logged in.

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